As you may be aware, the National Do Not Call List (DNCL), an initiative of the Canadian Radio-television and Telecommunications Commission (CRTC), will launch on September 30, 2008. It is designed to reduce the number of telemarketing calls to Canadian consumers.
Frequently Asked Questions:
How do I register for the National DNCL?
Registering for the National DNCL is simple. Starting September 30, 2008 register in the following ways:
- Register your home, mobile, VoIP, or fax telephone numbers online at :http://www.LNNTE-DNCL.gc.ca
- Register by phone at 1-866-580-DNCL (3625)
- Register via TTY device at 1-888-362-5889
- Fax your fax number to 1-888-362-5328
If you are registering by phone or by fax you must call from the telephone number you are registering.
How to file a complaint about a telemarketing telecommunication?
You can lodge a complaint with the operator of the National DNCL online at http://www.LNNTE-DNCL.gc.ca
or by calling 1-866-580-DNCL (866-580-3625). One important detail: don’t hang up if you get an unwanted call! To make a complaint you need to provide the name of the organization that called you OR the number where that organization can be reached, the date of the call and your own number. By law, telemarketers must give you their name and number. After you make your complaint, an investigator will follow up and determine if the rules have been broken.
What are the Telemarketing Rules?
Click here to view Telemarketing rules at a glance.
The official Unsolicited Telecommunications Rules and the Telecommunications Act can be found on the CRTC web site
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