New Guide

INTERACTIVE PROGRAM GUIDE - FREQUENTLY ASKED QUESTIONS

1. Why does my remote control not change the channel since the guide changed?

You may have previously had your Digital Converter set to Auto-Tune, a feature that allows the box to change channels automatically. To reset this feature, please select the following:

Press Menu twice on your remote to go to the Main Menu.
Select Setup and press OK.
Select Guide Setup and press OK.
Select Channel Entry Behavior and use the right arrow button to change to Auto-Tune.

2. How do I get the clock to display on my digital converter?

Press Menu twice on your remote to go to the Main Menu.
Select Setup and press OK.
Select Cable Box Setup and press OK.
Select Front LED Display and use the right arrow on your remote to change to Current Time.

3. With this new guide not as many channels are shown on screen as before?

With the new guide you have option to change the grid cell height to display more channels on screen. To change the cell height:

Press Menu twice on your remote to go to the Main Menu.
Select Setup and press OK.
Select Guide Setup and press OK.
Select Grid Cell Height and use the left/right arrow on your remote to change to Single Height and EXIT.

4. I used to have my favourite channels set and these are no longer in place. How do I reset these?

Press Menu twice on your remote to go to the Main Menu.
Select Setup and press OK.
Select Favourites Setup and press OK.
Select your favourites by highlighting the channel and press OK or FAV on your remote.
You can now access your favourites by selecting the “Go To Your Favourites” icon on the Quick Access Menu or selecting My Favourite Channels on the Main Menu. You can also press FAV on your remote to jump between your favourite channels while watching TV or scrolling through the guide.

5. I used to have Parental Controls set and these are no longer in place. How do I reset these?

Press Menu twice on your remote to go to the Main Menu.
Select Setup and press OK.
Select Locks Setup and press OK.
Enter your new 4-digit Locks PIN and select your desired ratings by using the left/right arrow buttons on your remote to change the settings.

6. I used to have a Pay Per View Purchase PIN set that is no longer in place. How do I reset it?

Press Menu twice on your remote to go to the Main Menu.
Select Setup and press OK.
Select PINS Setup and press OK.
Enter your new 4-digit PIN and EXIT.

7. How do I order a Pay Per View movie or event?

Ordering Pay Per View is easy using your remote!

Simply press menu on your remote and select the Pay- Per-View icon from the Quick Access Menu or Pay-Per-View from the Main Menu.
Select either Pay-Per-View by Time or Pay-Per-View by Title and select the movie you want to see by highlighting the movie and time you want to see it.
Press OK on your remote and select the BUY icon and press OK.
Follow the on-screen instructions to confirm your order and it will begin playing at the time selected.

8. What happened to the timers option?

Timers has simply been renamed Record. To access this option:

Highlight the program you want to record and press INFO.
Select the Record option from the INFO screen and press OK.
Follow the on-screen instructions to set a recording for the program and your Digital Converter will change channels at the time of your selection.
You will need to program your VCR to record the program using this feature.

9. When I press INFO while watching a show only a flip bar with the title of the program appears, how do I see the complete episode information?

Simply press INFO on your remote twice and a full screen with complete episode information will appear.

10. Since the new guide came out, I no longer have any sound coming from the digital channels, yet I have sound from my other channels. Is there a setting that I need to change to make this work?

Yes, there is a user configurable setting, which needs to be reset to get your audio working again.

First, tune to a basic cable channel, like Broadcast News, then press the MENU button twice, select the SETUP option, and then select the AUDIO SETUP option. Please make sure the setting next to DOLBY DIGITAL is equal to OFF by using the right arrow on your remote to change it.

The Dolby Digital option is used if you are connecting your Digital Terminal to your Home Theatre receiver. If you connect a digital coax cable from the SPDIF output to a home theatre system in the future, go back to this setting and change it to ON, to activate that output when tuned to a digital channel.

11. Is there a way to clear all of the favourite channels I have set?

Yes. Select SETUP from the Main Menu, then select FAVOURITES SETUP. Press the right arrow on your remote two times and an option will appear to remove all favourites.